Privacy Policy.
How On Tour collects, uses, and protects your personal information.
Effective Date
1 August 2026
At On Tour, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
By using the On Tour app or website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you create an account, we may collect information including:
- Your name
- Email address
- Profile photo
- Location or town
- Musician or Host profile information
- Biography and interests
- Accommodation or venue information (for Hosts)
- Photos you choose to upload
- Messages exchanged through the platform
- Reviews and ratings
- Technical information such as device type, browser and IP address
You choose what information you include in your public profile.
How We Use Your Information
We use your information to:
- Create and manage your account
- Connect musicians and hosts
- Display your public profile to other members
- Enable messaging and booking enquiries
- Improve the On Tour platform
- Respond to support requests
- Maintain the safety and integrity of our community
- Send important account or service updates
We do not sell your personal information to third parties.
Your Public Profile
Some information you choose to provide, including your profile photo, biography, location, reviews and hosting or touring information, may be visible to other members of the On Tour community.
Only include information you are comfortable sharing.
Payments
On Tour may collect information relating to your membership subscription where applicable.
Payment processing is handled securely by our payment provider. On Tour does not store your full credit card details.
Messaging
Messages sent through On Tour may be stored to help provide the service, investigate reports of inappropriate behaviour, and maintain the safety of our community.
Cookies and Analytics
Our website and app may use cookies and analytics tools to understand how members use the platform and to improve the user experience.
These tools help us identify bugs, improve performance and develop new features.
Keeping Your Information Safe
We take reasonable steps to protect your personal information using secure technologies and industry-standard security practices.
However, no online service can guarantee absolute security.
Your Choices
You may:
- Update your profile information at any time
- Request access to your personal information
- Request that your account be deleted
- Contact us with any privacy concerns
Please note that some information may need to be retained where required by law or to resolve disputes.
Third-Party Services
On Tour may use trusted third-party providers to deliver parts of our service, including hosting, authentication, analytics, email and payment processing.
These providers are required to protect your information in accordance with applicable privacy laws.
Children's Privacy
On Tour is intended for users aged 18 years and over.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.
Changes to This Policy
We may update this Privacy Policy from time to time.
If significant changes are made, we will notify members through the app or by email where appropriate.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
On Tour
📧 support@ontourapp.com.au
Thank you for helping us build a trusted community where musicians and hosts can connect with confidence.